Support
Need help? We're here for you. Find answers to common questions or reach out to our team.
Common Support Topics
💳
Subscriptions & Billing
Manage your subscription, cancel, or request a refund
🎧
Audio Playback
Fix playback issues, background audio, or downloads
👤
Account & Login
Change password, update profile, or login issues
🗑
Delete Account
Permanently remove your account and data
📥
Downloads & Offline
Download stories for offline listening
🔔
Notifications
Manage or disable push notifications
Cancel or Manage Subscription
Important: Subscriptions are managed through the Apple App Store or Google Play Store — not through the Biblios app directly. You must cancel through your device's store.
On iPhone / iPad (iOS)
- Open the Settings app
- Tap your name at the top
- Tap Subscriptions
- Find Biblios and tap it
- Tap Cancel Subscription
On Android
- Open the Google Play Store app
- Tap your profile icon at the top right
- Tap Payments & subscriptions > Subscriptions
- Find Biblios and tap it
- Tap Cancel subscription
Request a Refund
Refunds are processed by Apple or Google, not by Biblios directly:
- Apple: Visit reportaproblem.apple.com
- Google Play: Visit Google Play Subscriptions